Privacy
Policy

Who We Are

The organisation responsible for your personal information is That's What I Call A Rockeoke Limited, trading as That's What I Call A Rockeoke.

Contact email: contact@thatswhaticallarockeoke.com

Information We Collect

We may collect information that you provide through our booking form or when contacting us, including:

• Your name, email address and telephone number.
• Your venue, company or event name and location.
• Your preferred event date, event type and estimated audience size.
• Your preferred Rockeoke experience.
• Information you include in messages or booking enquiries.
• Your communication and marketing preferences.

Our website and service providers may also collect technical information such as your IP address, browser type, device information, pages visited and cookie preferences.

How We Use It

We use personal information to:

• Respond to booking enquiries and discuss your event.
• Provide quotes, check availability and arrange Rockeoke services.
• Manage bookings, communications and customer relationships.
• Operate, secure and improve our website.
• Meet our legal, accounting and tax obligations.
• Send marketing updates only where you have agreed to receive them.

Our Legal Bases

Depending on why we use your information, we rely on:

• Contract: to take steps requested by you before entering into a booking and to perform an agreed booking.
• Legitimate interests: to respond to enquiries, operate our business, keep our website secure and improve our services.
• Legal obligation: where we must retain or disclose information to comply with the law.
• Consent: where you choose to receive marketing communications or accept non-essential cookies.

Who We Share It With

We may share information only where necessary with trusted providers that help us run our website and business, such as:

• Squarespace, which hosts our website and processes website forms.
• Our email, cloud-storage, calendar, accounting and communications providers.
• Professional advisers, insurers, authorities or regulators where required.
• Musicians, crew or suppliers where necessary to organise your event.

We do not sell your personal information.

International Transfers

Some providers may process information outside the United Kingdom. Where this happens, we require appropriate safeguards to protect your information in accordance with applicable data-protection law.

How Long We Keep It

We keep personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting or reporting requirements.

Unsuccessful booking enquiries are normally retained for 12 months. Booking and financial records may be retained for longer where required by law.

Your Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate information.
• Ask us to delete or restrict use of your information.
• Object to certain uses of your information.
• Withdraw consent at any time where we rely on consent.
• Request transfer of certain information.

To exercise a right, contact us at contact@thatswhaticallarockeoke.com.

Complaints

Please contact us first if you have a concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Our website uses cookies and similar technologies. Please read our Cookie Policy for more information.

Changes To This Policy

We may update this policy when our services or legal obligations change. The latest version will always be published on this page.